Our Services

We would like to make it Crystal Clear right from the beginning that we are ONLY a Booking Agent. We do NOT box or transport your birds or reptiles to and from the airport.

What we do is take all the stress out of being put on hold for endless amounts of your valuable time by doing your booking for you. We aim to be cheaper than Qantas Freight wherever possible, although we do only use them.

We require an absolute minimum of 24 hours notice for freighting wherever possible. However we do prefer 48 hours. Payment will be done via Bank Deposit either electronic or by going into the branch and depositing. NO booking will be made until money shows in our account or we receive a copy of the deposit receipt showing money has been deposited. Only giving the receipt number will not be accepted as immediate payment so may still take a couple of days to show in the account. There will be NO credit or discounts so please don't ask for any. We are doing our best to keep our prices as cheap but competitive as we can.

We take no responsibility for any damages, losses etc. to your live stock. In the unfortunate event that this should happen it will be up to you to sort it out with Qantas and the seller. As stated earlier we only organise the freight for you and it is up to the seller to box correctly and get to airport on time. If a loss does happen please let me know. We can help you with a claim against Qantas. If an animal dies of natural causes, nothing to do with the freight Qantas will not accept responsibility.

When booking, we require container type and measurements and weight of container and livestock combined. However we understand you can't always get it spot on but would like it as close as you can estimate. We will also require, Name and contact numbers and emails of both sender and receiver and what sort of livestock it is. If you are freighting venomous snakes please adhere strictly to the movement containers required for transporting snakes. When booking a reptile for travel please advise type of reptile. If found to be booking a non-venomous reptile but actually sending a venomous one you WILL be found out and reported! We will NOT tolerate innocent people’s lives being put at risk by careless ignorant people not abiding by the laws.

If you do not box your live animals correctly and take it to the Depot and they refuse it and you have to have a bigger or different container, this may affect the price. If this does happen please notify me immediately and when I get the bill, we will then contact you and let you know the difference in price which you will be responsible to pay if extra, however if it works out cheaper you will be refunded the difference.

For Bookings you can email us at feathersandscalesfreight@gmail.com